Privacy Policy – Bahigo Casino

1. Purpose, Scope and Legal Basis of the Privacy Policy

1.1 Protecting your personal data is of utmost importance to Bahigo. This privacy policy informs you about how we collect, use, store, and protect your data. 1.2 This policy is based on the Swiss Data Protection Act (revDSG) and, where applicable, on relevant international standards (e.g., GDPR).

2. Data Controller

Bahigo Customer support: [email protected] Website: bahigo.com

Bahigo is responsible for data processing within the meaning of data protection law.

3. What Data Is Collected?

We collect the following categories of personal data:

a) During Registration:

• First and last name
• Date of birth
• Residential address
• Phone number
• Email address
• IP address

b) During Use of the Platform:

• Deposit and withdrawal data
• Gaming activity
• Login and device information
• Behavioral data (e.g., session duration, bet amounts)

c) For Verification Purposes (KYC/AML):

• Identity documents
• Proof of address
• Proof of payment

4. Purpose of Data Processing

Your data is processed for the following purposes:

• Fulfilling contractual obligations (e.g., account setup, transactions)
• Identity and age verification
• Fraud prevention and anti-money laundering compliance
• Compliance with legal retention obligations
• Providing customer support
• Analyzing gaming behavior for gambling addiction prevention
• Marketing (only with your explicit consent)

5. Disclosure to Third Parties

5.1 We do not share your data with third parties unless:

• it is necessary for contract fulfillment (e.g., payment providers),
• you have given explicit consent,
• we are legally obligated to do so (e.g., to Swiss authorities).

5.2 All external partners (e.g., KYC providers, IT service providers) are contractually bound to comply with data protection standards.

6. Data Transfers Abroad

If we transfer data abroad, we ensure that:

• the country offers an adequate level of data protection, or
• appropriate safeguards are in place (e.g., EU standard contractual clauses).

7. Data Retention

We retain personal data:

• as long as you maintain an account with Bahigo, and
• thereafter only as long as required by law (typically 5–10 years after account closure).

8. Your Rights

You have the right at any time to:

• request information about your stored data,
• correct inaccurate data,
• delete data (“right to be forgotten”),
• restrict data processing,
• receive your data in a portable format,
• object to certain data processing activities.

Please direct your requests to: [email protected]

9. Data Security

Bahigo implements technical and organizational measures to protect your data from loss, misuse, unauthorized access, disclosure, or alteration. These include:

• SSL encryption
• Two-factor authentication
• Access restrictions
• Security audits

10. Cookies and Tracking

10.1 We use cookies and similar technologies to:

• optimize user experience,
• analyze user behavior,
• deliver personalized content.

10.2 For more information, please refer to our Cookie Policy.

11. Changes to This Privacy Policy

Bahigo reserves the right to update this policy as needed. Changes will be published on our website and become effective on the date of publication.