KYC Policy – Bahigo Casino

1. Scope and Legal Framework of the KYC Policy

1.1 Bahigo is committed to the highest standards of security, transparency, and player protection. 1.2 This KYC policy (“Know Your Customer”) outlines the procedures for verifying the identity of our customers in accordance with applicable laws and for combating money laundering and terrorism financing.

2. Purpose of the KYC Procedures

2.1 The KYC processes serve to:

• verify the identity of our customers,
• prevent minors from gambling,
• prevent fraudulent activities,
• ensure compliance with legal requirements (e.g., AMLA, FMIA),
• and enhance platform security.

3. When Is KYC Verification Required?

KYC verification is required, among other cases, in the following situations:

• upon the first withdrawal,
• when total deposits exceed CHF 1,000,
• in cases of suspicious gambling behavior or suspected abuse,
• when account information is changed,
• upon request from the compliance department.

4. Required Documents

4.1 The following documents may be requested for identity verification:

a) Proof of Identity (valid, colored, legible):

• Passport,
• National ID card (front and back),
• Driver’s license (if with photo and issue date).

b) Proof of Address (not older than 3 months):

• Electricity, water, or gas bill,
• Bank statement,
• Official residence certificate.

c) Proof of Payment:

• Screenshot or photo of the used payment method (e.g., credit card – front side with masked digits),
• Bank statement showing transaction(s) to Bahigo.

5. Data Processing & Privacy

5.1 All data is treated as strictly confidential in accordance with our Privacy Policy.
5.2 Documents are transmitted in encrypted form and stored securely.
5.3 Submitted data is used exclusively for verification and compliance purposes.

6. Refusal of Verification

6.1 If documents are not submitted or are of insufficient quality, the following may occur:

• withdrawal may be denied,
• the account may be temporarily or permanently suspended.

6.2 In cases of suspected identity fraud or forged documents, we reserve the right to notify authorities.

7. Cooperation with Authorities

Bahigo actively cooperates with the relevant Swiss authorities (e.g., FINMA, Swiss Federal Gaming Board) and provides necessary information in accordance with legal reporting obligations.

8. Changes

Bahigo reserves the right to amend this KYC policy at any time to comply with current regulatory requirements. The valid version is published on our website.